FAQs - Reto Finance

Help & Support

Frequently Asked Questions

Looking for help? Search our frequently asked questions section to find the answer you’re looking for. If you’re stuck or have another question, please get in touch with us – we’re happy to help.

What is a personal loan?

A personal loan is an unsecured loan. It is a small borrowing of a fixed amount, usually between £1,000 and £50,000, which is set at a fixed interest rate across a fixed term.

Who can apply for a personal loan?

Anyone who meets the below criteria can apply:

  • Aged between 18-80
  • A Jersey or Guernsey resident for a minimum of 3 years
  • Minimum annual income of £15,000
  • Have a UK or Channel Island bank account

How much can I borrow?

You can borrow between £1,000 – £50,000

Do I have to be a home owner to apply for a loan?

No, the personal loan product is also available to private tenants over the age of 18.

How quickly can I get a decision?

In most cases you could get a decision on the same working day after you have submitted your application. However in some cases we may need further information from you before we can give you a decision.

What happens after I have a decision

After you get a decision you will have the choice whether or not to accept it. You have 30 days to decide. Once you accept the decision you will be asked to sign your loan documents.

How soon I will get my money?

If your loan application is successful, funds will be transferred into your account within 24 Hours after we receive your signed loan documents.

How is my interest rate calculated?

Interest is calculated daily but applied monthly.

Do my payments change with change in Bank of England rates?

No, your loan is a fixed monthly repayment, which means that the interest rate is fixed for the term of your loan and your monthly repayments will not change.

Can I repay my loan early?

You can repay all or part of the outstanding balance of your loan at any time. If you wish to repay all or part of the outstanding balance you should contact us and we will provide you with a settlement quotation, which will tell you the amount that you have to pay.

Is there an early repayment charge?

Early repayment charges depend on the jurisdiction of your loan:

Guernsey-regulated loans: An early repayment charge may apply, capped at one month’s interest if the loan has less than 12 months remaining, or two months’ interest if 12 months or more remain, in line with Guernsey Lending, Credit, and Finance Rules.

Jersey loans: An early repayment charge may apply, including a 28-day notice period and up to an additional 5 months’ interest, as permitted under Jersey law.

How do you assess what rates to charge now?

When you apply to borrow money, we will use a credit score to help make a decision on whether to lend the money or not. When you apply to borrow from us, your score will be based on information from credit reference agencies. With a good credit history and payment record you’re likely to be given a good credit score. If you’ve had many credit cards and loans, have missed payments and made lots of lending applications you may get a lower score. A low score may mean you’re lent less money, given a higher interest rate or your application is turned down.

Why have I been declined?

There could be a number of reasons why you have been declined as each decision is based on your personal circumstances and by reference to a credit reference agency. If you are experiencing financial difficulties, please visit our advice page.

Which credit reference agencies do you use?

Experian and Equifax both offer a range of credit-related services. Both companies aim to help consumers manage their credit and protect their identities, but they use different tools and methods to achieve these goals. Some key differences in their offerings:

Credit Reports and Scores:

Experian

Provides access to credit reports and FICO® scores. They offer tools like Experian Boost, which allows users to add utility and telecom payments to their credit history to potentially increase their credit scores

Equifax

Provides access to credit reports and Vantage Score credit scores. They also offer a free monthly credit score as part of their Equifax Core Credit™

Identity Theft Protection:

Experian

Offers identity theft protection services, including dark web surveillance and identity theft insurance

Equifax

Offers comprehensive identity theft protection services, including dark web monitoring and identity theft insurance

Credit Monitoring:

Experian

Provides credit monitoring services that alert users to changes in their credit report

Equifax

Provides 3-bureau credit monitoring and alerts for changes in credit reports

Financial Tools

Experian

Offers various financial tools, such as bill negotiation and subscription cancellation services

Fraud Alerts and Credit Freezes:

Equifax

Allows users to place fraud alerts and manage credit freezes directly through their platform

Equifax Limited
www.equifax.co.uk
0800 014 2955
0333 321 4043

Experian
consumer.helpservice@uk.experian.com
General inquiries: 0844 481 9929 or +44 8444 481 9920
Technical queries: 0115 934 4444

Integricheck
www.integricheck.co.uk

How does getting a quote from you not affect my credit rating?

We use a “Soft Credit Search”, also known as a “Quotation search” to take a look at an individual’s credit report without leaving any footprints visible to other lenders when they look at your credit report (however you can still see them).

With soft search, we will let you know whether we are likely to approve you for a loan without leaving a mark on your credit score.

What happens if I change my mind?

If your loan is a Guernsey-regulated agreement, you have a 14-day cooling-off period from the date of signing to cancel the loan without penalty. If you choose to cancel, you must return all credit, goods, or services provided.

For Jersey loans, cooling-off periods are not automatically provided, but you should check your loan agreement for any cancellation rights or contact us for further details.

This ensures transparency while aligning with regulatory requirements.